Privacy Policy

Turnstyle Brands, LLC, a Missouri limited liability company d/b/a Routine, LLC (“Routine,” “us,” “our,” or “we”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.routine.com/  (the “Routine Sites,” “Site,” or “Sites”). and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On the Routine Sites.

  • In email, text, and other electronic messages between you and the Routine Sites.

  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Routine or any third party (including our affiliates and subsidiaries); or 

  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Routine Sites.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Routine Sites. By accessing or using the Routine Sites, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Routine Sites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

User Age

We do not sell merchandise for purchase by children via the Routine Sites. If you are under 18 and above the age of 13, you may use the Routine Sites only with the involvement of a parent or guardian. The Routine Sites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Routine Sites. We do not knowingly collect personal information from children under 13. If you are under the age of 13, do not use or provide any information on the Routine Sites or through any of its features, register on the Routine Sites, make any purchases through the Routine Sites, use any of the interactive or public comment features of the Routine Sites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the address set forth in Contact Information below.

Residents of certain states under 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your States Privacy Rights for more information. 

Information We Collect About You and How We Collect It

We may collect and store any identifiable information that you choose to provide in connection with your use of the Routine Sites. This may include personally identifiable information (such as your name, shipping address, billing address, email address, phone number and credit card number) (“personal information”) that we need to process your orders, communicate with you, or provide you with services that you request. For example, through order forms on the Routine Sites, we collect personal information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address), your contact information (like your email address, phone number, and shipping address) or your internet connection, the equipment you use to access the Routine Sites, and/or usage details. We use state-of-the-art encryption software with every order called Secure Sockets Layer (SSL) technology; this software scrambles your information, so it is virtually impossible for anyone but Routine to read. Once your information reaches us, our security system is intended to keep your data stored safely as it is important to us that you feel confident about using and making purchases through the Routine Sites. We are 100% PCI compliant and our pages utilize HTTPS for all data transmission.

Information You Provide to Us

The information we collect on or through the Routine Sites may include:

  • Information that you provide by filling in forms on the Routine Sites. This includes information provided at the time of purchasing or using the Routine Sites, financial information to bill you for products that you request, posting material, or requesting further services. We may also ask you for information when you report a problem with the Routine Sites.

  • Records and copies of your correspondence (including email addresses), if you contact us.

  • Your responses to surveys that we might ask you to complete for research purposes.

  • Details of transactions you carry out through the Routine Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Routine Sites.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Routine Sites, or transmitted to other users of the Routine Sites or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Routine Sites with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with the Routine Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to the Routine Sites, including communication data and the resources that you access and use on the Routine Sites.

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Any such information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Routine Sites and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize the Routine Sites according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to the Routine Sites.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Routine Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Routine Sites. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

  • Web Beacons. Pages of the Routine Sites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Routine, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us. 

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Routine Sites may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Routine Sites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present the Routine Sites and its contents to you.

  • To provide you with information, products, or services that you request from us.

  • To fulfill any other purpose for which you provide it.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To notify you about changes to the Routine Sites or any products or services we offer or provide through it.

  • To allow you to participate in interactive features on the Routine Sites.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.

  • To contractors, service providers, and other third parties we use to support our business.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Routine’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Routine about the Routine Sites users is among the assets transferred.

  • To other reputable businesses so they may send you information about products of potential interest.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Routine, our customers, or others. 

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

  • Promotional Offers from Routine. If you do not wish to have your contact information used by Routine to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form), or other opt-out methods or at any other time by sending us an email stating your request to support@routine.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to Routine as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states may have additional personal information rights and choices. Please see Your States Privacy Rights for more information.

How to Remove Your Name from the Routine Mailing, Sharing, or Email List

You may use the following options for removing your information from our database so as not to receive future communications, or to no longer receive our service, or to not share your name and address with other companies.

  • You may send an email to support@routine.com.

  • You may send mail to the following address: Customer Service, Routine, 10800 North Pomona Ave., Kansas City, Missouri 64153.

  • In commercial emails that we send you, you may use the "opt-out" or "unsubscribe" option included in the email itself.

Accessing and Correcting Your Information

You have the following options for changing and modifying information previously provided:

  • You may send an email to support@routine.com.

  • You may send mail to the following address: Customer Service, Routine, 10800 North Pomona Ave., Kansas City, Missouri 64153.

If you decide to delete your User Contributions from the Routine Sites, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Routine Sites, including User Contributions, is governed by our Terms of Use.

Residents of certain states may have additional personal information rights and choices. Please see Your States Privacy Rights for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. 

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.

  • Access and delete certain personal information.

  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).

  • Data portability.

  • Opt-out of personal data processing for:

    • targeted advertising (excluding Iowa);

    • sales; or 

    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

  • Either limit (opt-out of) or require consent to process sensitive personal data. 

The exact scope of these rights may vary by state. To exercise any of these rights please contact us at support@routine.com. The link to our Privacy Notice for California Residents can be found at https://routine.com/pages/privacy-notice-for-california-residents.

Customer Feedback 

Some areas of the Routine Sites may allow users to write comments. We also encourage our customers to provide feedback about the Routine Sites by contacting us at support@routine.com. We use all of this information for the sole purpose of improving the experience for all Routine customers, whether it be providing user feedback about our products before purchasing, following up with customers who claimed to have an unsatisfactory experience, or taking the advice to improve the functionality of the Site. We store emails, testimonials, product reviews, and product questions and answers within our database for these purposes. By submitting your feedback directly through the Site, you give us your consent to review and publish them on our pages for others to see. In submitting testimonials, users may choose their name and location, which allows them to essentially submit testimonials and feedback anonymously.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

External Links

The Privacy Policy outlined herein pertains only to the Routine Sites and does not pertain to any other companies whose pages you can navigate to from the Routine Sites, such as our many bat manufacturer partners. We recommend that you familiarize yourself with the privacy policies and practices of any third parties. PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

Changes to Our Privacy Policy

If we ever make alterations to this privacy policy, we will do our best to inform our customers of the changes. We will notify those who have signed up with us for email offers via email, and we will post a noticeable message on our home page once the changes have been implemented. Customers reserve the right to disagree with the privacy policy in any form and discontinue business with Routine. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting the Routine Sites and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: 

Routine

Attn: Customer Service Department

10800 North Pomona Ave.

Kansas City, Missouri 64153

E-mail: support@routine.com 


LAST MODIFIED: July, 2025